Emotional intelligence and its impact on organizational excellence in IT sector

9787440933358 | 2022 | Guang Dong Ren Min Chu Ban She | Englisch
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The concept of emotional intelligence entered the management arena with
unparalleled speed because of the changing nature of work, greater responsibilities,
increasing complexities, ever-demanding customers, market globalization, and
increasing stress levels of employees. This new yardstick declares that in
an organizational career one needs to be emotionally sensitive and intelligent. The
foundation of the concept of management was laid when individuals first strived to
work together as a team in order to satisfy their demands. Little attention was paid to
the techniques and methods of production up to the time of the industrial revolution